Refund policy
Returns Policy for Cosjack Timber:
At Cosjack Timber, we strive to provide our customers with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we offer a simple and straightforward returns policy to ensure your shopping experience is hassle-free.
1. Eligibility for Returns:
- Our returns policy is applicable within 30 days from the date of delivery.
- The item must be unused, in its original condition, and in its original packaging.
2. Non-Returnable Items:
- Customized or personalized products cannot be returned unless they are defective or damaged during shipping.
3. Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at jack@cosjack.com.au.
- Provide your order number, the reason for the return, and any relevant details about the product's condition.
- Our team will review your request and provide you with further instructions.
4. Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the item received is defective or damaged during shipping.
- We recommend using a trackable shipping method to ensure the safe return of the product.
5. Refund or Exchange:
- Once we receive and inspect the returned item, we will process your refund or exchange.
- Refunds will be issued to the original payment method used during purchase.
- If you opt for an exchange, we will ship the replacement item to you promptly.
6. Damaged or Defective Items:
- If your order arrives damaged or defective, please contact our customer support team immediately.
- We may request photos or additional information to assess the issue.
- We will either offer a replacement or provide a full refund, including return shipping costs in such cases.
7. Cancellations:
- If you wish to cancel your order, please do so within 24 hours of placing the order.
- Once the order has been shipped, the regular returns policy will apply.
Please note that Cosjack Timber reserves the right to refuse returns if the item does not meet the eligibility criteria mentioned in this policy.
If you have any questions or concerns regarding our returns policy, please feel free to contact our customer support team, and we'll be happy to assist you.
Thank you for shopping with Cosjack Timber!
At Cosjack Timber, we strive to provide our customers with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we offer a simple and straightforward returns policy to ensure your shopping experience is hassle-free.
1. Eligibility for Returns:
- Our returns policy is applicable within 30 days from the date of delivery.
- The item must be unused, in its original condition, and in its original packaging.
2. Non-Returnable Items:
- Customized or personalized products cannot be returned unless they are defective or damaged during shipping.
3. Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at jack@cosjack.com.au.
- Provide your order number, the reason for the return, and any relevant details about the product's condition.
- Our team will review your request and provide you with further instructions.
4. Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the item received is defective or damaged during shipping.
- We recommend using a trackable shipping method to ensure the safe return of the product.
5. Refund or Exchange:
- Once we receive and inspect the returned item, we will process your refund or exchange.
- Refunds will be issued to the original payment method used during purchase.
- If you opt for an exchange, we will ship the replacement item to you promptly.
6. Damaged or Defective Items:
- If your order arrives damaged or defective, please contact our customer support team immediately.
- We may request photos or additional information to assess the issue.
- We will either offer a replacement or provide a full refund, including return shipping costs in such cases.
7. Cancellations:
- If you wish to cancel your order, please do so within 24 hours of placing the order.
- Once the order has been shipped, the regular returns policy will apply.
Please note that Cosjack Timber reserves the right to refuse returns if the item does not meet the eligibility criteria mentioned in this policy.
If you have any questions or concerns regarding our returns policy, please feel free to contact our customer support team, and we'll be happy to assist you.
Thank you for shopping with Cosjack Timber!